Shipping Policy

At, we know that reliable shipment of your merchandise is important to you. We will use DHL to ship your order out unless otherwise requested. We will declare the amount you paid on the customs invoice unless otherwise

requested. Xulu is not an importer and will not be responsible for any customs charges. Please check with your local customs agency before ordering.

 1. How long does delivery take?

3-5 business days. If ordering during the holidays, please allow a few extra days for delivery.

2. What countries do you ship to?

We offer international shipping currently and all orders on enjoy free worldwide shipping.

3. I ordered more than one item. Will they all be delivered at the same time?

Depending on the product. We will try to make sure all your items reach you at the same time. Once an item has been shipped, you will receive a shipment notification email.

4. How can I check the progress of my orders?

To check the progress of your order, please log into your account and go to the online Order Status to see the status bar in the Order Details page.

5. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the delivery address once the product is en route.

6. What do I need to do when I received a different product than what I ordered?

Please contact us via Email